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Support

We're here to help. Browse the frequently asked questions below or contact us directly.

Contact us

For questions about your account, subscription, or the app, send us an email. We aim to respond within one business day.

Email support

Direct contact

support@sky-oracle.com Support requests info@sky-oracle.com General enquiries
Frequently asked questions

How do I log in to the app?

Sky Oracle uses a secure magic-link login. Enter your email address in the app and you will receive a login link by email. Click the link to sign in — no password needed.

I did not receive a login email. What should I do?

Check your spam or junk folder. Make sure you are using the same email address you registered with. If the problem persists, contact us at support@sky-oracle.com.

How do I subscribe to a premium plan?

Subscriptions are managed on our website at sky-oracle.com. After subscribing, your premium access is immediately available in the app when you log in with your account.

How do I cancel my subscription?

You can cancel your subscription at any time via the account section on sky-oracle.com, or by contacting us at support@sky-oracle.com. Cancellation takes effect at the end of your current billing period.

What is Sky Oracle?

Sky Oracle is a specialised legal information platform focused on encrypted communications law (SkyECC, EncroChat, ANOM). It provides access to case law, legal analysis, and expert insights for legal professionals and individuals involved in related proceedings.

Is Sky Oracle a law firm?

No. Sky Oracle provides legal information only, not legal advice. The platform is operated by Moszkowicz Advocaten. For individual legal advice, please consult a qualified lawyer.

My question is not listed here.

Please email us at support@sky-oracle.com and we will respond within one business day.

Response time: We respond to all support requests within one business day (Monday–Friday, 09:00–17:00 CET). For urgent matters, email support@sky-oracle.com with "URGENT" in the subject line.